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This document explains how to connect to the Office 365 service via Outlook for Mac client.

Configure Outlook

If you currently do not have Office/Outlook installed on your computer, please follow these instructions to install Office/Outlook before proceeding.

Warning: Before proceeding, make sure you have updated Outlook to the latest version (patch) currently available. If you do not update Outlook before proceeding, the potential exists that you will be unable to configure your account to Office 365 (you will receive an error during the configuration process).

Important: In addition to configuring your NetID account, this document also contains instructions on how to configure a Service Account. The recommended configuration for Service Accounts within Outlook is to have the Service Account linked to your NetID account and then to use the delegation feature to interact with the Service Account.

Microsoft Outlook for Mac uses profiles to manage your accounts within Outlook.

  1. You have three options on configuring your Outlook profile:
    Option 1: First time user of Outlook (no existing profile).
    Launch Outlook to start the account creation wizard. If prompted for type of account, select Exchange or Office 365. Proceed to step 2.
    Option 2: Create a new profile.
    Make sure Outlook is not running.
    1. Follow these steps to create a new profile.
    2. Proceed to step 2.
    Option 3: Add your account to an existing profile.
    Launch Outlook.
    1. Go to 'Tools' menu and click the Accounts selection.
    2. Select New Account... from the + menu selection located at the bottom left corner of the 'Accounts' screen.
    3. Proceed to step 2.
  2. On the Setup your email window, enter the email address of the account you are attempting to configure:
    • Email Address format: -
      • NetID Account: Enter the primary address of your NetID account which will take one of the following forms: or or
      • Service Account: Enter the primary address of your Service account which will take one of the following forms:

      Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

  3. If you receive the following prompt:
    Place a check mark within the 'Always use my response for this server' check box.
    Click Allow.
  4. You will be redirected to NetID login screen - enter the credentials of the account you are attempting to configure.
    Please note: If you receive an error message that your account is unable to be auto-configured, please make sure that your Outlook client is fully updated to the newest version (patch) currently available.
    If this is your first time setting up this client: You may receive the following notification:
    Click Activate and follow the instructions using your NetID to login when asked to activate the software.


  • Depending on the size and amount of emails you have in your account, Outlook may require some time to completely download all of your mail (and other data) the first time you load Outlook after configuring your account.
  • If you are having issues interacting with the configured account or with other accounts, please verify you have authenticated into Outlook before contacting the help desk.

Optional - Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

Uninstall Outlook/Office

You may experience issues with Outlook for Mac that are often resolved by performing a full uninstall/reinstall of Microsoft Office. The following Microsoft documentation provides instructions on how to completely uninstall Microsoft Office on your Mac: Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.

See Also:

Summary: The blog explains the manual process to export Outlook for Mac 2016 to Windows Outlook PST. It also outlines how you can easily and quickly convert Outlook for Mac data file (.olm) to Outlook data file (.pst) by using an OLM converter.

When working with Outlook on Mac, you may require to export its data to Windows Outlook PST file format. This may happen in any of the following situations:

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  • Your users need to access OLM files on Outlook for Windows client.
  • You need to move data from Mac to Windows PC.

However, Microsoft Outlook for Windows does not support the Outlook for Mac data file (.olm). There is a manual way following which you can export OLM file data to PST.

How to Export Outlook for Mac to PST Manually?

IMPORTANT NOTE: The manual process involves a lot of steps and can be time-consuming. But, if you urgently need to export OLM to PST file format, skip to the next section to learn how you can quickly perform OLM to PST conversion by using Stellar Converter for OLM. Else, you can directly download the software below.

You can export Outlook 2016 MAC to PST manually by following these steps:

NOTE: In Outlook for Mac 2016, email messages, contacts, calendar and other items can be exported to archive file.

Step 1 – Export Outlook OLM File


NOTE: This is an OPTIONAL step and helps backup OLM file. You can skip this step and directly proceed with the next step to export Outlook for MAC data to PST.

  1. Open Outlook in your Mac system, from the Tools tab, click Export.

2. In Export to Archive File (.olm) window, select the items you want to export, and then click Continue.

3. In the dialog box that appears, under ‘Save archive file (.olm) as:’ specify the name of the file and location where you want to save it.

4. After Outlook finishes exporting the selected data, click Finish.

The selected items in the OLM file will be saved as an archive .olm file at the desired location.

Step 2 –– Set up Gmail in Outlook for Mac

NOTE: Before proceeding with this step, make sure you have a Gmail account with IMAP setting enabled.

1. Open Outlook for Mac application, click Outlook > Preferences.

2. In Outlook Preferences window, choose Accounts under Personal Settings.

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3. In Accounts window, click the plus (+) sign in the lower left corner (as shown in the image below). Select E-mail from the drop-down menu.

4. When prompted, enter your Gmail account information, and then click Add Account.

5. The Gmail account will be added to your Outlook account.

Step 3 – Move Outlook for MAC data to Gmail

  1. In Outlook 2016 for Mac, right-click the newly added Gmail folder, and select New Folder.

2. Rename the folder, and then click File > Import.

3. Next, click the mailbox folder you want to export.Right click the items from the selected folder, and choose Move > Choose Folder.

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4. Right click the items from the selected folder, and choose Move > Choose Folder

5. Find the Gmail folder, and click Copy.

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All your OLM file data will get added in the new Gmail folder.

Stage 4 – Export OLM Data from Gmail to Outlook PST

1. Open your Windows Outlook application, and configure the same Gmail account you have set up in Outlook for Mac.

2. Choose File > Open & Export > Import/Export.

3. 3. From Import and Export Wizard, choose Export to a File.

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4. Select Outlook Data File (.pst), and then click Next.

5. In Export Outlook Data File window, select the Gmail folder that contains OLM file data, and hit Next

6. Choose the location of your Outlook data file (.pst), and click Finish.

Your OLM file data will now get exported to PST file.

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Limitations of Manual Process

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While the above mentioned manual process can help you export Outlook 2016 for Mac data to Windows Outlook PST, it has a few limitations:

  • Require Gmail configuration.
  • It is lengthy and time-consuming.
  • It may require technical assistance.
  • It may result in data inconsistency

How to Overcome the Limitations of Manual Process?

You can overcome the limitations associated with the manual method by using a specialized OLM to PST converter such as Stellar Converter for OLM software. Here’s how:

  • You don’t need to configure a Gmail account.
  • The software quickly converts all of the OLM file data to PST in 3 simple steps: ‘Select OLM file’, ‘Convert’, and ‘Preview & Save’.
  • The software’s user interface can be operated by any user without technical assistance.
  • The OLM converter converts OLM to PST, while keeping the mailbox data intact.

Read this: Process of converting OLM to PST using Stellar Converter for OLM

Summing ups

Most Mac users face difficulties in moving from Outlook for Mac to Windows Outlook and now that you have understood the difference between the manual method and the software tool, you can easily reach the conclusion that Outlook 2016 Mac OLM file can be easily exported to PST and it’s equally easy to import data with Stellar Converter for OLM.